SFG's business is beforehand based on experience and know-how. Our departments control and supervise the different warranty steps for more than 50 brands, more especially in the fields of household appliances, HiFi, image, video and also computers products.

SFG specialises in after sales total coverage household appliances services: insured damages dealing with household appliances management (MRH contracts) : mending - and replacement (over than 1000 technical stations and certified repairing companies), enable us to have a whole set of services totally dedicated to insure professionals who remain at your disposal.

Today SFG is:
A customized made-to-measure marketing, technical and computing department
A must-provider in term of expertise and control of costs, called by several insurance brokers to intervene towards individuals.
SFG is the "repairing reflex"


• Dedicated lines and interlocutors on the call center
• Customized telephone welcome "xxx insurance name, name, good morning…"
• Opening and setting up of the file with the ordering party until resolving
• Setting-up of an e-mail box dedicated to the customer's management
• Detailed proceedings by file
• Access to SFG Web portal


• Transmittal of assignments by computer
• Get in touch with the customer within 24 h
• Phone-diagnostics on damaged appliances
• Expertise assignment:
   - handled directly by SFG
   - committed to professionals SFG certified
• Oldness and excess management
• Repairing and/or evaluation of a product with similar characteristics
• Management of products to be renewed
• Reporting and report of services


• Customized synthesis by file attached with the monthly invoice
• Statistics and data analysis
• Measured damage and figuring off the money saved


• The Quality of our telephone responses regularly monitored by the use of mystery callers and correspondents
• External and in-house satisfaction surveys (BVA)
• Handling and settlement of claims within two days
• Handling of incidents' files