SFG's business is beforehand based on experience and know-how. Our departments control and supervise the different warranty steps for more than 50 brands, more especially in the fields of household appliances and HiFi, image, video and multimedia products, mobile products, but also in hardware equipments for individuals as well as air treatment for domestic use.

Our skills as regards of external after sales management (more than 1000 certified technical stations and repairing companies) enable us to have a whole set of services totally dedicated to distributors at your disposal.
Today, amongst services and supply customers require, we can provide you with a complement to builder's warranty: the distributor's warranty - the long lasting warranty which is a faithful key element.

You belong to:
• A supplying network
• A purchasing group
• Or you are an independent reseller

Today, SFG is:


• Manufacturing of all inclusive packaged warranty products for consumer
• Visiting of stores by a privileged interlocutor
• Training of the teams on sales of warranties
• Setting up of marketing and leaflets tools
• Setting up of marketing challenges
• Call center based in France, permanently connected with our customers: more than 15000 calls handled each month
• An entirely customized welcoming: through a dedicated phone number and technician operators « xxx department, name, good morning… »


• Management of contracts' subscription by developing customized documents
• Entry of « e-contract » or transmission of XML files
• Setting up of an e-mail address dedicated to the customer's management


• Harness of files declaratives
• Statistics
• Detailed invoicing by retailed outlet
• Data analysis


• The Quality of our telephone responses regularly monitored by the use of mystery callers and correspondents
• External and in-house satisfaction surveys (BVA)
• Handling and settlement of claims within two days