SFG's business is beforehand based on experience and know-how. Our departments control and supervise the different warranty steps for more than 50 brands, more especially in the fields of household appliances, HiFi, image, video and multimedia products.

Our skills as regards of external after sales management (more than 1000 certified technical stations and repairing companies) enable us to have a whole set of services totally dedicated to professionals at your disposal.

Today, SFG is an entirely customized "made-to-measure" computing, technical and marketing department.

• Use of specific tools for logistics, marketing, computing
• An entirely customized welcoming: a dedicated phone number and operator "xxx department, name, good morning…"
• A call center based in France, permanently and closely linked with our customers: more than 15000 calls handled each month
• Phone diagnosis made upon the first call according to the product and the breakdown symptom
• Process and quality certification:
  - The Quality of our telephone responses regularly monitored by the use of mystery callers and correspondents
  - External and in-house satisfaction surveys (BVA)
  - Handling and settlement of claims within two days
• A shared running of customers' databases on after sales data (repairing, products, customers' databases…)


• Specific prototype technical study products
• Technical procedures meant to professionals
• A forward-looking study and spare parts control
• Breaking-down rates to alert


• Sales declarative by XML files
• Follow-up files
• Breakdowns statistics by family product
• Detailed monthly invoicing